As Executive Vice President and General Manager, Glenn Paredes leads a global technology company that delivers customer-driven solutions and services for Enterprise Legal Management. Paredes is charged with leading the strategy and daily operations for a business that serves hundreds of the world’s largest corporate legal, compliance, risk, and claims departments, as well as thousands of law firms and other legal service providers across the globe.
As former Vice President of Global Operations, Paredes led the customer support, information technology, and governance and business support teams, as well as India operations for ELM Solutions. Paredes is a seasoned operations leader, with a broad spectrum of operational and leadership experience gained during sixteen years in the high tech arena and seven years in management consulting. He has a successful track record of driving complex enterprise functions, global processes, strategic programs, and integrations, as well as solving complex business problems to enable companies to scale-up and improve operations, increase profitability, and capture new market opportunities. He is certified in Six Sigma and a practitioner of Lean methodology as a means to increase customer value while progressively enhancing process scalability and effectiveness. Prior to joining ELM Solutions, Paredes served as SVP of Global Operations for Nuance Communication. He also held executive roles at EMC Corporation, including general management, global business operations, acquisition integration, emerging markets, and customer service.
Paredes earned an MBA from D’Amore-McKim School of Business at Northeastern University, completed graduate studies at Tufts University, and holds a Bachelor of Arts degree from The College of the Holy Cross.