Panel to focus on implementing metrics that inform good decision making and help achieve business goals

March 22, 2017 — Insurance and claims defense organizations routinely gather large amounts of data regarding litigated claims, including resulting cost and loss. Leveraging that data can bring signficiant efficiency benefits, help control costs and improve outcomes. Vincent Venturella, product manager for Insurance with Wolters Kluwer’s ELM Solutions, will speak about leveraging this data for improved claims defense operations at the CLM 2017 Annual Conference.

The session, Claims Defense Metrics Maturity — Five Key Disciplines for Creating Excellent Metrics, will take place on March 30 from 11:30 a.m. to 12:30 p.m. at the Gaylord Opryland Resort & Convention Center in Nashville, Tenn. 

Venturella will be joined in the session by Anna Barrett, manager in the Legal Resource Control Unit at the Cincinnati Insurance Companies, as well as Craig Hartsuyker, regional head of Claims Litigation for California, Farmers Insurance Exchange. The discussion will cover:

  • The importance of collecting and analyzing claims defense metrics using five key disciplines as the foundation of the program.
  • How to collect business intelligence, the importance of data integrity, and why segmenting data appropriately is critical.
  • The five main types of reports to create and the information uncovered by each report type.

“It’s common for claims defense organizations to generate metrics, but they are frequently used only for reporting results to management,” said Venturella. “But when information is captured carefully and analyzed in a strategic way, it can provide valuable insights that inform good decisions and drive improved results.”

Venturella is responsible for the development of ELM Solutions’ insurance market offerings for claims and staff counsel. He has been with the company for three years, with experience working in legal management consulting and technology solutions within the insurance market for ten years. 

More information about the conference, including registration details, is available at the CLM 2017 Annual Conference website.

Ranked one of the world’s largest legal service organizations with over 180 years of legal expertise, Wolters Kluwer’s ELM Solutions leverages a deep understanding of customer needs to transform the Enterprise Legal Management experience and help corporate legal departments and insurance claims organizations make better business decisions. More information about Passport®, Passport Pro®, TyMetrix® 360º, and related offerings is available at the ELM Solutions website.


About Wolters Kluwer Governance, Risk & Compliance 
Wolters Kluwer Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer which provides legal, finance, risk and compliance professionals and small business owners with a broad spectrum of solutions, services and expertise needed to help manage myriad governance, risk and compliance needs in dynamic markets and regulatory environments. The division’s prominent brands include: AuthenticWeb™, Bankers Systems®, BizFilings®, Capital Changes, CASH Suite™, CT Corporation, CT Lien Solutions, ComplianceOne®, Corsearch, Expere®, GainsKeeper®, LegalVIEW®, OneSumX®, Passport®, TyMetrix® 360, Uniform Forms™, VMP® Mortgage Solutions and Wiz®. 
 
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. Wolters Kluwer reported 2015 annual revenues of €4.2 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.