Corporate Support Services

ELM Solutions is committed to consistently delivering the highest levels of service to our clients. Our multi-lingual team provides world-class, global support from our support centers in the US, Europe, and Asia-Pacific. With our flexible support tiers, each client can select the support option that best matches the needs of its users anywhere in the world, in any time zone. Every support level includes phone and online helpdesk assistance.

ELM Solutions is a member of the Technology Services Industry Association (TSIA), the industry standard for delivering a premier level of technical support and outstanding customer service.

How to contact corporate customer support:

Passport®, AIMS, and CLD Support:
Phone: 1 800 770-8162 (Toll-free)  |  +1 832 369 6483
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TyMetrix® 360°, LegalVIEW® Analytics Support:
Phone: 1 877 333-2568 (Toll-free) | +1 860 549 8795 | Global Phone Numbers
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Law Firm Support Services

ELM Solutions delivers the highest level of support in the industry to our clients’ outside counsel law firms and other external service providers. ELM Solutions is a member of the Technology Services Industry Association (TSIA), the industry standard for delivering a premier level of technical support and outstanding customer service. We believe in taking ownership of service provider implementation and support activities so that our corporate clients aren’t burdened with this responsibility. Our in-house Law Firm Operations team is dedicated exclusively to the needs of our clients’ law firms and other external service providers. This team of specialists:

  • Provides support worldwide, 24 hours a day, 7 days a week via phone and online
  • Works with law firms and other service providers from over 190 countries around the world
  • Provides service to over 33,000 law firm and other service provider connections
  • Is experienced working with law firms and service providers of all sizes and with various levels of technical sophistication
  • Delivers ongoing service provider training upon request

 

How to contact law firm support:

Passport® Collaboration Portal Support:
Phone: 1 800 770-5121 (Toll-free) | +1 832 369 6000
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TyMetrix® 360° Support:
Phone: 1 877 333-2568 (Toll-free) | +1 860 549 8795 | Global Phone Numbers
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