Passport for Claims Professionals aligns litigation management and analytics to help insurers assign the right cases to the right counsel at the right cost. By pairing data transparency with user-centric functionality, Passport helps claims professionals collaborate with outside counsel, efficiently manage matters, and enforce billing compliance. It provides executives with visibility into litigation, firm, and organizational performance, giving them the intelligence they need to make more strategic decisions about staffing, counsel relationships, and legal spending.

Passport Claims Defense provides:

Legal Cost Control – sophisticated e-billing functions deliver transparency, compliance, and control of legal costs and activities, supported by:

  • Automatic billing guideline enforcement
  • Alternate Fee Arrangement (AFA) definition and enforcement
  • Paperless billing
  • Budget collaboration
  • Invoice appeals and partial pay
  • Legal bill review services
  • LegalVIEW benchmark rate data

Efficient Case Management – functionality, processes, data, and mobility enable efficient day-to-day case management and law firm collaboration, supported by:

Intelligence In Action – data, reports, and dashboards reveal performance and uncover opportunities for improvement, supported by:

  • Reporting and analytics
  • Dashboards
  • Firm/timekeeper score carding

Streamline how claims professionals work and improve their effectiveness.

  • Counsel assignment tools and the Law Firm Smart Select functionality help claims professionals quickly and easily match claims with the right legal professional and standardize the process for retaining attorneys

  • The Office® Companion Module offers the convenience and efficiency of day-to-day case management directly from the Outlook interface

  • Automated invoice workflows streamline time-consuming invoice review processes

  • The Collaboration Module enables easy collaboration on budgets, timekeeper rates, case status updates, and more, which helps claims professionals to manage their cases more proactively in conjunction with retained counsel

  • Calendaring features enable claims professionals to efficiently track key litigation management tasks and events

Increase consistency of claims handling and improve indemnity results.

  • Rules and workflow-driven automation tools help to enforce compliance with business processes and litigation guidelines, which increases the consistency and quality of claims handling internally and across retained counsel

  • Business intelligence capabilities help to identify trends in successful dispositive motions, which aids in the development of more effective litigation management strategies for quick and fair case resolution

Reduce legal spend.

  • Spend management features – such as outside counsel e-billing, automated audits for compliance with billing guidelines and budgets, and spend analysis reporting – help claims departments drive down legal spend

  • The AFAs Module supports successful negotiation, establishment, enforcement, and evaluation of alternative fee arrangements with outside counsel to help control costs

  • Analytics tools empower claims organizations to conduct a detailed analysis of spend to benchmark firm performance and identify opportunities for cost savings and improved value

Improve visibility and inform decision making with actionable data.

  • Role-based homepage delivers relevant case information and metrics to each user, which streamlines access to critical information and empowers better decision making

  • Reporting and business intelligence capabilities enable claims organizations to better assess the value provided by counsel, make more informed sourcing decisions for legal work, and identify successful claims management strategies

  • Management dashboards summarize data and quickly communicate performance against KPIs and key metrics related to operations, cost, risk, and exposure

  • LegalVIEW® analytics offerings, which are powered by the world’s largest repository of legal performance data, further enhance a carrier’s ability to understand litigation expense drivers and benchmark panel management practices to improve counsel selection, close claims more quickly, and reduce loss adjustment expenses 


Passport® Product Collateral

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