Did you know…?

  • ELM Solutions is a business of Wolters Kluwer, a market-leading global information services company
  • We have 14 offices across North America, Europe, and Asia-Pacific
  • Each year, over $130 billion dollars’ worth of invoices are processed through our e-billing network
  • Our LegalVIEW® data warehouse is the world’s largest repository of legal performance data

Did you know?

  • 130+ of our clients are Fortune® /Fortune Global 500 companies
  • 100% of Am Law 200 and Am Law Global 100 firms are ELM Solutions customers
  • ELM Solutions has customers in 190+ countries

With the Passport® Connector Library, it’s easy to integrate Passport with best-in-class solutions from our Technology Partners

Learn more »

ELM Solutions:

  • Has completed 700+ software implementations worldwide
  • Is a member of the Technology Services Industry Association (TSIA)
  • Is Safe Harbor certified



An unrelenting focus on creating a great customer experience



The Customer Value Lifecycle brings together business insights, creativity, solutions, and support to heighten performance and increase efficiencies across legal operations.

Innovation through co-creation for next generation performance

Customer Value Lifecycle

With an unrelenting focus on our clients’ success, we invest in the right people, processes, and technology to delight users and deliver value at every stage of the engagement. Here’s how:

Customer Value Lifecycle overview


"It’s not enough to solve problems well. You have to provide a best-in-class end-to-end experience."

Jonah Paransky, ELM Solutions
Executive Vice President and General Manager

Customer Value Lifecycle by our leaders



Jeff Hofstetter provides some insights on SmartLAUNCH and its benefits in the implementation process.
Jeff Hofstetter, Vice President, Global Services



"For us, training is not a one-time event – it is a relationship."
Kevin Gaudet, Managing Director, Training Services



"The benefits our clients receive from our events and user conferences."
Karen McCracken, Senior Manager, Client Experience



"We are seeing savings in the 7-10% range, but what has surprised me is the massive improvement in compliance coming directly from firms."
Jeff Solomon, Senior Director, Product Management



"It’s not about just winning new customers and implementing them. It really is about how we can bring value to them and change their businesses over the long term."
Mark Stapleton, Managing Director, EMEA


We recently asked leaders in corporate legal and insurance claims departments about the importance of the customer experience when choosing a legal technology provider.

Let the numbers speak for themselves:

  • They want more than just a software vendor: 78% say that a technology provider’s complete suite of services is either important or very important.

  • You shouldn’t have to go it alone: 98% see a tech provider’s customer support as either important or very important.

  • Providers have to get it right from the start: 95% believe implementation services are important or very important.

  • Customer experience must be the focus: 95% agree or strongly agree that a tech provider’s customer experience index is an important factor in tech buying decisions.


Read All Takeaways From Our Market Survey




    "The fact that ELM Solutions listens to their clients, incorporates their feedback, and has a clear, customer-centric roadmap, cinched our decision."


    Nancy Lilja, CHS
    Director of Legal Operations







    "[We have] intensely high standards and expectations for employees as well as our vendors… Excellence in customer service is something [our company] thrives upon…. Thank you.”


    TyMetrix 360° Fortune 100 client
    Legal Business Administrator







    "To have a production upgrade of this complexity and time finish to plan without issue and early is rare."


    Passport Fortune 50 client
    Application Development Team Lead







    "We selected ELM Solutions for its unique ability to truly support global e-billing, its comprehensive portfolio of best practices, critical capabilities such as behind-the-firewall deployment, and its extensive training program.”






Award-winning solutions and support to deliver long-term success

When selecting an ELM solution, reviewing features and functionality is essential, but equally important is knowing your technology provider is committed to excellence and innovation. Move forward with confidence by partnering with Wolters Kluwer's ELM Solutions.

2019 Best in Biz Award - Silver

Best in Biz Silver Award for Most Innovative Service of the Year – LegalVIEW® BillAnalyzer

Silver Best in Biz Award

2019 Golden Bridge Gold

Golden Bridge Gold Award for Team of the Year – Information Technology Services

Gold Golden Bridge Award

2019 Golden Bridge Gold

Golden Bridge Gold Award for Live Event of the Year – ELM18 User Conference

Gold Golden Bridge Award

2019 Gold Stevie Award

 Gold Stevie for Legal Information Solution of the Year - Legal Holds

Gold Stevie Award

2019 Silver Stevie Award

 Silver Stevie for Best Customer Feedback Strategy

Silver Stevie Award


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