Clients' business needs are an integral part of a larger ecosystem of innovation that includes product roadmap feedback, peer networking, and strategy collaboration. Through multiple touch-points and activities, customers are able to work with us and other customers to share their feedback, best practices, and experiences to improve legal operations.

Focus Groups and Product Roadmaps

An active customer feedback loop through an annual user conference, focus groups, quarterly user groups, and roadmap planning sessions to optimize solutions. We have over 50 focus groups, user groups, and planning sessions a year.

User groups include:

  • Monthly TyMetrix® 360° Roadmap Planning Sessions
  • Monthly Passport® Roadmap Planning Sessions
  • Quarterly TyMetrix 360° User Groups
  • Quarterly Passport User Groups


Focus groups include:

  • Canadian Banking
  • Insurance Claims Defense
  • Law Firm
  • AFAs and Vendor Management
  • Globalization
  • Analytics

Interested in participating in a user or focus group? Join your peers in the meeting that's right for you - from managing day to day legal work or larger business objectives, getting a first look at new functionality or weighing in on product roadmaps. Email your account manager to register!

Strategy Collaboration

A focus on the future to evolve ELM Solutions strategy and portfolio offerings with the Executive Advisory Board with quarterly meetings, as well as an Executive Sponsorship Program.

Peer Networking

Meet peers and share best practices at our events, such as the annual user conference, peer networking opportunities, and speaking engagements – all with Wolters Kluwer’s ELM Solutions’ experts along the way.