At Wolters Kluwer ELM Solutions, our Support teams are dedicated to our customers’ success and to creating customers for life.

We listen

We listen
  • Our voice-of-the-customer programs provide constant feedback on the level of customer satisfaction with our products and services
    • Customer satisfaction surveys
    • Net Promoter surveys
    • Executive Advisory Boards

We take action

We take action
  • Our organization has a continuous improvement culture and a focus on process excellence
  • We consistently measure, manage, and improve our customer support operations

We partner

We partner
  • We strive to establish productive, long-term relationships with our corporate legal department, claims and legal service provider customers
  • Account Managers and Client Success Managers work together with our clients to understand and collaborate on their unique definition of success
  • Client success plans ensure our resources and actions are aligned with client goals
  • Our support staff work as an extension of your technical teams

Wolters Kluwer ELM Solutions is committed to consistently delivering the highest levels of service to all our corporate and legal service provider customers. We provide a range of support offerings, from standard to highly customized, to meet your organization’s unique support and security needs.

Support Options

  • Global support provided from our centers in the US, Europe and Asia Pacific
  • Unlimited access to phone and online assistance during standard call center hours
  • A client success manager to proactively identify opportunities to help you derive additional value from your application
  • Technical support coverage for your needs in global time zones
  • Enhanced response time targets
  • Technical support coverage 24 hours a day, 365 days a year

For more information about our flexible support options, use our online form.

Contact Support

Use the online support form

Passport®, AIMS, and CLD Support:
Corporate clients
Phone: 1 800 770-8162 (Toll-free)
           +1 832 369 6483

Passport Collaboration Portal Support:
Law firm customers
Phone: 1 877 333-2568 (Toll-free)
           +1 860 549 8795

TyMetrix® 360°, LegalVIEW® Analytics Support: Corporate clients and law firm customers
Phone: 1 877 333-2568 (Toll-free)
           +1 860 549 8795
            Global Phone Numbers

CLM Matrix Support: 
Corporate clients 
Phone: 1 855 681 5937
Direct: 1 346 272 7698