As the Senior Director Strategic Initiates and Continuous Improvement for Wolters Kluwer's ELM Solutions, Jackie heads the critical efforts across the organization specializing inimproving the customer experience. Her focus is the quality delivery of our products and services to our customers as it relates to people, process and technology. She has 25+ years’ experience as an Executive Manager for both B2B and B2C organizations. She has lead CRM strategies and executed large transformational initiatives. As a leader, she is recognized for exceeding client and customer satisfaction, achieving commercial excellence, ensuring compliance, driving continuous improvement initiatives and leading change.
Jackie is Six Sigma and Lean certified.